FREQUENTLY ASKED QUESTIONS
If you can't find your answer below, don't hesitate to email us at firstname.lastname@example.org
Q. Can I exchange or return an item?
A. We would be happy to help you exchange your item(s) or return for a refund within 30 days of delivery.
Please go to this link to receive a Return Authorization Number. Include that number in your return and write the item you would like to exchange it for (if you are exchanging). We will do our best to exchange based on inventory availability once the order is received but can not make any guarantee.
- All clearance purchases are final sale.
- Customers are responsible for all return shipping charges, with the exception of defective or incorrect items. If you received a defective or incorrect item please email us at email@example.com
If you have any additional questions or concerns then please contact us at firstname.lastname@example.org
Q. Can I cancel my order?
A. We know there might be some hesitation after a purchase. Provided your order has not been shipped yet, we are happy to cancel it for you.
Q. What happens when my order is returned as undeliverable?
A. There are times when a package is marked as undeliverable by the shipping method after the order leaves our warehouse. In these instances, the package will be returned back to us. When our team receives "Return To Sender" packages, our team will automatically issue store credit for the amount of the order.
Q. How do I track my package?
A. Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited for your new travel best friend!
Q. How long will it take to receive my order?
A. With the exception of pre-sale items, we will ship your order within 7-10 business days at the longest (most orders go out much sooner than that). Once it ships it usually takes 5 - 7 business days to get to you (sometimes more, sometimes less), although we cannot guarantee when it will arrive as once it leaves our warehouse, it is out of our hands.
Q. How do I use a discount code?
A. During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!
Q. How do I use my gift card or store credit?
A. On the second step of checkout, you will place the code in the Gift Card box and click "Apply."
Q. Can I use more than one discount code on an order?
A. Our system will only allow one discount code to be used on an order.
Q. How do I edit my cart?
A. Click on the cart icon at the top right-hand corner of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!
Q. Who pays for the duty fees and/or taxes on international shipments?
A. Great question! Any duty fees and/or taxes that may be due upon receiving a package in a different country other than USA will be the responsibility of the customer.
Q. What countries are available to have orders shipped to?
A. We currently ship to Canada, Australia, New Zealand and the UK. Rates are determined at checkout.
Q. How much are shipping rates?
A. All Blueprint products $7 for standard USPS to anywhere in the United States. International . All products will leave our warehouse within 7-10 business days. Express shipping is available for $5 more or $12 total. Express shipping items will leave our warehouse within 1-2 business days and delivery in 2-3 days. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.
Q. Can I shop at your warehouse?
A. Unfortunately, because we are an online company with many orders being processed at once, we are not set up for shopping.
Q. Can I change my order?
A. If your order has not been shipped yet, we are happy to make changes when possible. However, we are not able to add items to an order once it has been placed. In that case, we would be happy to help you cancel your order so you can place a new one with the correct items.